Returns & Refunds

How Can I Place An Order With Showers Direct?

Orders can be placed on our website

It’s quick and simple to place your order online. Find the product(s) you would like to buy, click on the ‘Add to cart’ button and you can either continue shopping or once ready to purchase click ‘My Basket’. You will need to enter your address and payment details. You can purchase Mira Showers, parts and accessories including a range of shower spare parts. Our full range of shower spare parts can be purchased through our contacting us over the phone, as well as our full range of showers and accessories. If you would like to order via telephone please call us on +44 028 9044 8861.

How Can I Pay?

We accept payment via Stripe and PayPal.

How Much Will Delivery Cost?

We offer free delivery on all orders over £100. For orders totalling less than £100 we charge a flat rate of £4.50.

How long will my delivery take? 

Deliveries will take approximately 2 – 3 working days when ordered before 14:30 Monday – Friday.

What Should I Do If I There Is A Problem With A Product On Delivery?

In the rare circumstance that a product should be damaged on arrival please contact us by calling +44 02890448861 or emailing [email protected]

What Is Your Returns Policy?

Returning an item to us is quick and simple. If you are not happy with a product you’ve purchased, you can return it to us within 28 days for a refund however carriage and payment processing fees will be charged. Once we’ve inspected the item, we’ll process your refund, back to your original payment method.

Orders purchased in euro (€) will be refunded based on the same exchange rate during time of purchase.

We do our best to accept all returns, however, should an item have been opened, installed or items removed from the box we will be unable to accept the return and will call you to discuss your options. Similarly, if the item is no longer in resalable condition, we can not take it back. Returns will normally take around 8 – 10 days for us to receive and refund your parcel – we’ll notify you once we’ve received it. 

How Do I Arrange A Return?

To return your order simply contact us by calling on +44 028 9044 8861 or emailing [email protected], we will need to know the date you made your purchase and address. We can arrange for a courier to collect the items from you or if preferred you can drop it off at their depot. 

 What Can I Do If I Am Unable To Print My Returns Label?

If you are unable to print a returns label, we can help you – just call us on +44 028 9044 8861, tell us the reason for return and we’ll send a returns label to you in the post.

I Received A Faulty Item

If you have a received a faulty item we strongly recommend in line with Mira’s policy to contact Mira customer service (+44 0800 001 4040). Mira operate their own field engineer service and will not accept returns unless a Mira engineer has visited and confirmed that it is the product that is faulty (not the installation). Returns will not be accepted unless an engineer has confirmed the fault.

We will provide you with the telephone number of Mira’s after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you. Mira’s customer service number is 0800 0014040 to arrange further.

I Received An Incorrect Item

We’re sorry to hear you received an incorrect item please contact us to discuss further. Once confirmed, we will make arrangements to get the item returned and a full refund if applicable. Once your parcel has arrived with us and we’ve taken a look, we’ll process your refund. If you would like some help choosing a different product please call us on +44 028 9044 8861.